At Kitchorae, we're committed to delivering your order quickly and securely. Please review our shipping policy below.

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Order Processing

• Orders are processed within 1–2 business days.
• Orders are processed Monday through Friday (excluding public holidays).
• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

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Shipping Time

We aim to deliver all orders within 3–5 business days after dispatch.

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer Free Shipping on eligible orders or promotional events.

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Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (where available), allowing you to monitor your delivery.

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Delivery Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to:

• High order volumes
• Public holidays
• Severe weather conditions
• Courier service disruptions
• Customs processing (for international orders)

We appreciate your patience and understanding in these situations.

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Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Kitchorae is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us as soon as possible. We'll do our best to update your order before it is shipped.

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Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

We'll work with the shipping carrier to investigate the issue and provide an appropriate solution.

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International Shipping

We currently ship to selected countries. Availability and shipping options will be shown at checkout.

Customers are responsible for any customs duties, import taxes, or additional fees that may apply in their country.

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Contact Us

If you have any questions about shipping, please contact us:

Kitchorae

Address:
42 Station Ave
Caterham, Surrey, CR3 6LB
United Kingdom

Phone:
+44 7498579337

Email:
support@kitchorae.com