Refund policy
At Kitchorae, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be in the original packaging.
Include all accessories, manuals, and parts.
Have proof of purchase (order confirmation or receipt).
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
Gift cards.
Personalized or custom-made products.
Clearance or final sale items.
Products damaged through misuse or improper handling.
Hygiene-related items that have been opened or used (where applicable).
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
A damaged item
A defective product
The wrong item
Please contact us within 48 hours of delivery with:
Your order number
A description of the issue
Clear photos of the product and packaging
We'll resolve the issue as quickly as possible by offering a replacement or refund.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Return Shipping
If the return is due to:
A defective product
A damaged item
Our error
We will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs.
Shipping charges from the original order are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow our standard return procedure.
Exchanges
We only replace items if they are defective, damaged, or you received the wrong product.
Please contact us before returning any item.
How to Start a Return
To request a return, please contact us with your:
Order Number
Full Name
Reason for Return
Email: support@kitchorae.com (replace with your actual support email)
Phone: +44 7498579337
Return Address:
Kitchorae
42 Station Ave
Caterham, Surrey, CR3 6LB
United Kingdom
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@kitchorae.com
Phone: +44 7498579337
We aim to respond to all enquiries within 24–48 business hours.
